Today we're announcing the availability of Live Monitor, a new tool designed to help you track team calling, increase transparency about effort & service metrics, and to democratize call coaching. Learn more.
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The traditional image of the small business isn’t accurate because it’s one-sided. Yes, many SMBs are mom and pop operations that will stay that way, or they serve their town, employ 50 people and will only grow if the town does. But SMBs also employ 4 in every 10 tech workers. And they’re increasingly aware that tech is important to their business, even if they’re not in a tech space themselves. Growth-oriented SMBs hungry for the tools to succeed are a fantastic opportunity for tech companies.Read More >
As I was preparing to bring on a new associate, I was trying to think of the best advice I could give him to get off to a fast start. I wanted to provide him with a “magic bullet” that would instantly hook every prospect he speaks with. Despite my best efforts a “magic bullet” doesn’t quite exist, but what does exist are the core principles I strive everyday to perfect. Throughout my relatively short career I have been lucky enough to have mentors guide me through the constantly evolving business landscape. I have put together the best pieces of advice they have ever given me into four core segments: simplicity, understanding, education, and listening. Depending on your product/business these may not perfectly align, but hopefully they provide an interesting perspective.Read More >
For most of my career before I took a management role at salesforce.com, I was measuring the success of our inbound marketing efforts by the number of Leads that converted into Opportunities in salesforce. We called these Sales Qualified Leads (SQL's).Read More >