If you have a sales team that spends a lot of time on the phone with prospects, there are two things that will affect the quality of your conversations that you might not be thinking about. The first one is your phone system, and the second one is the headsets your reps are using.
At Ringio , we help a lot of inside sales teams with their telephony, so we've seen a lot of different scenarios. In general, startup sales reps are packed pretty tight and operate in open office environments. Sometimes, even worse, those open offices have reflective surfaces.
So my first piece of advice for creating the right auditory environment for your sales reps is to try to dampen noise with carpet, partitions or wall coverings -- this will do a lot for you.
My second piece of advice is to get a noise-canceling headset so you can focus in on the conversations your having and avoid distractions.
Here is what you should look for when purchasing headsets for salespeople.
- Two ears (binaural) is better than 1 ear.
- Over the ear with a closed ear cup will keep the noise from the room from coming into the rep's ear.
- Noise canceling unidirectional microphones close to your mouth are the key to the other party hearing you clearly. Gaming headsets do not generally have noise canceling microphones, they tend to be omnidirectional and they pick every noise in the room and that's why I don't think they're great.
- Active noise cancellation is for the benefit of your rep, not the other party. Active noise cancellation blocks the office noise from getting into their ears.
- If you're going to invest in a good headset, try to get one with multiple connectivity options like Bluetooth and USB as it will serve you for when you outgrow dialing from your iPhone.
What I love about this headset is that they are in-ear so they block a lot of noise. They are bluetooth but don't suffer from the short battery life. They're comfortable enough for all day use and you can use them for music as well.
This one has bluetooth capability for connecting to your phone, but can also double up as a UC headset, connect it to your PC and use a softphone to make calls. Great noise isolation, noise cancellation, stereo sound.
This headset is one of the best that you can buy. It is the first headset truly designed for the modern salesperson with a focus on mobility and high quality audio that is great not just for making calls, but also for listening to music. It is very comfortable and has multiple connectivity options and a long battery life.
This is the headset that I use myself every day. It has DECT technology so you can roam around the whole office and has crystal clear audio. It has triple connectivity, so you can connect it to a mobile phone via Bluetooth, an IP phone, and a PC/ Mac via USB. It has tons of useful sales features like conferencing / mute / hold, you can answer calls from the headset, and you can pair multiple headsets to the same base so a sales manager can ride along and coach you on your calls.
The downside of this one is that it really isn't designed for music - it's all business.
This is a rolls royce of headsets. It is very sturdy and does everything the Jabra Pro does except having a touch screen. You would want this one if you are the kind of rep that beats stuff up, because they're sturdier than the others.